Last Updated: July 17, 2026

At Dexart Gifts, customer satisfaction is our priority. We strive to provide high-quality clothing, apparel, accessories, and personalized gifts. Please read our Refund & Returns Policy carefully before placing your order.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags and packaging must be included.
  • A proof of purchase or order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products
  • Customized apparel
  • Personalized mugs
  • Personalized phone cases
  • Personalized tote bags
  • Gift cards
  • Clearance or final sale items

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will offer one of the following at no additional cost:

  • Replacement
  • Store credit
  • Full refund (when applicable)

Exchanges

We replace items only if they are defective, damaged, or incorrectly produced.

If you ordered the wrong size, color, or design, exchanges may not be available since many of our products are printed to order.

Please review sizing charts carefully before purchasing.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to complete the transaction.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled only before production begins.

Because many of our products are custom printed, orders that have entered production cannot be canceled.

Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product has a manufacturing defect.

Lost or Delayed Packages

Dexart Gifts is not responsible for delays caused by shipping carriers, weather conditions, customs, or other events outside our control.

If your package is lost during transit, please contact us, and we will assist you in working with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before being resent.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to resolving issues quickly and providing the best possible shopping experience.